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FAQ

What payment methods do you accept?

We accept Mastercard, Visa, American Express, PayPal and AfterPay.

What is your returns policy?

Please read our full Returns Policy here

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for 12 months from date of issue granted that the item meets our conditions of return.

I missed out on Shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

How do I return an item?

Please make sure items are returned in original condition with all original garment tags attached within 21 days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

I can't find something I wanted to purchase, or it is listed as sold out. What can i do?

Unfortunately if the item isn’t on the website this may be because it has sold out. Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” please sign up to 'notify me' as we may receive more of these items.

What size am I?

Our size guide can be found on each product page. If you would like further advice on sizing please contact customerservice@ajeworld.com

Can I buy something from a boutique over the phone?

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Shipping charges apply.

What are your online gift card terms and conditions?

When gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within Australia and have an AfterPay account.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online. Please contact us at customerservice@ajeworld.com if you have an in store voucher.

When will my item arrive?

In Metro areas please allow up to 1-3 Business Days for your parcel to arrive. Rural areas can take longer.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service by calling us on +61+61 480 022 160.

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Can I return my purchase from David Jones to Aje or vice versa?

Unfortunately we cannot accept returns from David Jones purchases or vice versa as we each manage our own stock and are separate entities.