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FAQ

I’ve seen an item online, is it available in store?

Our New Zealand stores have a more limited range available than ajeworld.co.nz. For stock availability in stores, find store contact details here.

What payment methods do you accept?

We accept Mastercard, Visa, PayPal and AfterPay.

Can I pay using AfterPay?

Yes, you can checkout using AfterPay if you are located within New Zealand and have an AfterPay account.

What is your returns policy?

Please read our full Returns Policy here.

What does Return stand for?

Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy here for further information around your product.

What does Final Sale mean - Can I return my item?

With all products marked with FINAL SALE there is a strict no returns, exchanges or refunds policy. Returns will not be accepted at any of our stores or via our Online Customer Care. Aje does not offer refunds for change of mind for Online Warehouse Sale purchases. Only faulty items can be returned.

Goods are classified as faulty if they are received damaged in any way, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item please contact us immediately at customerservice@ajeworld.com. Due to the reduced pricing of our final sale items some packaging, such shoe boxes may not be in perfect condition. Please be advised we do not deem this as a fault.

Can I return a sale item?

Yes, sale pieces can be returned for an e-Boutique credit which is valid for twelve (12) months from date of issue granted that the item meets our conditions of return.

I missed out on shopping during your sale, can you extend the sale for me?

Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.

If I am not able to drop my parcel at an Aje Boutique do I need to pay for my return postage?

Yes, unfortunately Aje does not cover the cost of return postage unless your item is deemed faulty. Your ability to drop your online purchase at your local Aje Boutique is an extension of our service. Where this cannot be met our return policy applies.

Can I edit/cancel my order after I placed it?

Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.

Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact customerservice@ajeworld.com.

What is a pre-order?

Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

I cannot log into my Aje Account, what can I do?

We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team at customerservice@ajeworld.com

When will my pre-order be sent?

Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.

Can I return my pre-ordered item?

Yes. Our normal returns policy will apply to pre-ordered items.

Where is my order dispatched from?

Orders for customers shopping at ajeworld.co.nz are shipped from our online warehouse based in Sydney, Australia.

How do I make a return?

Please make sure items are returned in original condition with all original garment tags attached within twenty one (21) days of delivery. Submit your return here.

Why was I denied to return my item?

If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.

I can’t find something I wanted to purchase, or it is listed as sold out. What can I do?

Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” we may be receiving more of these items. Please contact us at customerservice@ajeworld.com and we will place you on the waiting list.

What size am I?

Please read our size guide here. if you would like further advice on sizing please contact customerservice@ajeworld.com

Can I buy something from a boutique over the phone?

If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Shipping charges apply.

Can I use my online gift card in store?

Yes, gift cards can be redeemed in Aje Boutiques or online.

Does Aje offer a gift wrapping service?

Sadly, we are unable to gift wrap purchases made via our website. We kindly invite you into one of our Aje Boutiques to have your item gift wrapped.

When will my item arrive?

For all standard shipping to Metro areas, please allow up to 5-7 business days for your order to arrive. Rural areas can take longer.

I entered the wrong address, how can I change it?

Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service immediately by calling us on +61 480 022 160.

Where is my confirmation email?

Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at customerservice@ajeworld.com to have another confirmation sent.

Can I return my purchase from David Jones to Aje or vice versa?

Unfortunately we cannot accept returns from David Jones or vice versa as we each manage our own stock and are separate entities.

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