When will my item arrive?
For all standard shipping to Metro areas, please allow up to 5-7 business days for your order to arrive. Rural areas can take longer.
We're currently experiencing a slight delay in order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.
Where is my order dispatched from?
Orders for customers shopping at ajeworld.co.nz are shipped from our online warehouse based in Sydney, Australia.
I entered the wrong address, how can I change it?
Please double check your address prior to completing checkout. If you do need to change your address and your order has not been shipped please contact customer service immediately by calling us on +61 480 022 160.
What is your returns policy?
Please read our full Returns Policy here.
What does Return stand for?
Return stands for your ability to physically return your parcel back to us. Return does not mean refund. Please refer to our return policy here for further information around your product.
How do I make a return?
Please make sure items are returned in original condition with all original garment tags attached within twenty one (21) days of delivery. Submit your return here.
If I am not able to drop my parcel at an Aje Boutique do I need to pay for my return postage?
Yes, unfortunately Aje does not cover the cost of return postage unless your item is deemed faulty. Your ability to drop your online purchase at your local Aje Boutique is an extension of our service. Where this cannot be met our return policy applies.
Wanting to exchange your item?
Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to visit your local Aje boutique. Should they have the item available, you are able to process an exchange in store with us. Alternatively, we invite you to send your item back for a credit note so you are able to place a new order.
Why was I denied to return my item?
If you are denied for a return it usually means that you have not met the conditions of our Return Policy. Please read our Returns Policy here.
What does Final Sale mean - Can I return my item?
For all products marked with FINAL SALE, there is a strict no returns, exchange or refund policy, unless your item is deemed faulty. FINAL SALE items will not be accepted at any of our Boutiques or if returned via the Online Returns Portal. Due to the reduced pricing of our Online Warehouse Sales some items may have slight imperfections or reasonable flaws which we do not consider a fault. If something you ordered has a minor manufacturing fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major manufacturing fault you have the option of a replacement, refund or credit note. Items that are damaged as a result of normal wear and tear are not considered faulty. If you believe you have received a faulty item, please contact us immediately at email@example.com
Can I return a sale item?
Yes, sale pieces can be returned for an e-Boutique credit which is valid for 12 months from date of issue granted that the item meets our conditions of return.
Items marked as FINAL SALE and included in our Online Warehouse Sale are considered final, unless deemed faulty.
I missed out on shopping during your sale, can you extend the sale for me?
Unfortunately we are unable to extend our sale offer beyond the specified start and finish times as advertised.
What is a pre-order?
Pre-ordering an item secures your size on the spot. When stock is received to our Sydney warehouse, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.
When will my pre-order be sent?
Items marked with Pre-Order will be dispatched from our Sydney Warehouse once the items become available. Please refer to the individual product details for more information.
Can I return my pre-ordered item?
Yes. Our normal returns policy will apply to pre-ordered items.
What payment methods do you accept?
We accept Mastercard, Visa, PayPal, AfterPay and Klarna.
Can I pay using AfterPay?
Yes, you can checkout using AfterPay if you are located within New Zealand and have an AfterPay account.
Can I pay using Klarna?
Yes, you can checkout using Klarna if you are located within New Zealand and have a Klarna account. Klarna is available on our New Zealand website only, not in-store. Read more here.
Can I buy something from a boutique over the phone?
If you would like an item that is currently out of stock on the website you are more than welcome to contact any of our boutiques who can process your order over the phone and they will post the item to you. Shipping charges apply.
What is my Gift Voucher pin?
Please note, any gift vouchers issued prior to 1st April 2022 will require a generic pin of "0000" to be added at check out. Gift vouchers issued from 1st April 2022 forward will have a unique pin provided with the gift voucher number upon issue.
What are your online gift voucher terms and conditions?
When a gift card is purchased online, a hard copy will be mailed to the designated shipping address provided by the customer. A digital copy will also be emailed. Gift cards are valid for a term of 3 years from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift card upon expiry shall be forfeited and will not be refunded or credited. Aje shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a gift card. Available for use on full priced and sale items.
Can I use my online gift card in store?
Yes, gift cards can be redeemed in Aje Boutiques or online.
I’ve seen an item online, is it available in store?
Our New Zealand stores have a more limited range available than ajeworld.co.nz. For stock availability in stores, find store contact details here.
Can I edit/cancel my order after I placed it?
Sadly no! Once your order has been placed and imported into our system we have no ability to edit it or make any changes for you.
Our dispatch team is conscious of processing orders as quickly as possible. As a result we are unable to cancel it before shipping. Please take your time whilst processing your order. If you do require assistance with an error made with your order please contact firstname.lastname@example.org.
I cannot log into my Aje Account, what can I do?
We do recommend you try our password reset option. If you are still having any issues please reach out to our customer care team at email@example.com
I can’t find something I wanted to purchase, or it is listed as sold out. What can I do?
Please contact us and we will check availability in our boutiques. If the item is listed as “sold out” we may be receiving more of these items. Please contact us at firstname.lastname@example.org and we will place you on the waiting list.
What size am I?
Does Aje offer a gift wrapping service?
Sadly, we are unable to gift wrap purchases made via our website. We kindly invite you into one of our Aje Boutiques to have your item gift wrapped.
Where is my confirmation email?
Please note during peak sale times there may be a delay in us processing your order. Please also ensure you have checked your Junk Mail, or contact us at email@example.com to have another confirmation sent.
Can I return my purchase from David Jones to Aje or vice versa?
Unfortunately we cannot accept returns from David Jones or vice versa as we each manage our own stock and are separate entities.