Shipping

All New Zealand orders are shipped via DHL from our warehouse in Sydney, Australia. Please allow 48 hours for your order to be processed, before it is shipped. A $15 flat-rate applies to all standard shipping and will take between 5 - 7 business days to reach your destination. We offer free shipping all orders over $150 NZD. Customs fees may apply if the value of your order is over NZ$1000.

Please be aware that due to COVID-19 our delivery partners are delivering as normal, however there may be a 1-2 day delay due to airline suspensions.

During Sale please allow up to 3-5 working days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.

Please be aware that online orders are not processed over the weekends or on Australian public holidays.

Natural Materials

Please note some items, including natural materials such as pearls and mother of pearl from Aje Adorn, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Aje at the customer's expense.

Fraudulent Orders

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

Changes To Your Order/Cancellations

Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to customerservice@ajeworld.com for further assistance.

Order Information

All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.