FREE EXPRESS SHIPPING VIA DHL FROM AUSTRALIA ON ALL ORDERS OVER $150

Shipping

For orders placed on ajeworld.co.nz we ship via DHL Express. A $15 flat-rate applies to all standard shipping. We offer free shipping all orders over $150 NZD. Customs fees may apply if the value of your order is over NZ$1000.

The below transit times are an approximate guide once your order has been processed and dispatched from our warehouse in Sydney, Australia. Please note that we do not ship to PO boxes or parcel lockers.

Please allow 1-2 business days for your order to be processed.

Peak Sale Period Dispatch Guide:

During peak promotional activity and during the holiday season, please allow up to 3-5 business days for your order to be processed.

Please be aware that online orders are not processed over the weekends or public holidays. Once your order has been shipped, a tracking number will be sent to your email address. You can refer to this tracking number to follow the whereabouts of your parcel.

Please note, due to the impact of the COVID-19 pandemic, parcels may experience some delays within the delivery network, with orders taking longer than usual to be picked, packed and delivered to you. Your order is our top priority and will be en route at the earliest possible opportunity.

Natural Materials

Please note some items, including natural materials such as pearls and mother of pearl from Aje Adorn, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Aje at the customer's expense.

Fraudulent Orders

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

Changes To Your Order/Cancellations

Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to customerservice@ajeworld.com for further assistance.

Order Information

All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.