This policy applies to all purchases made online at ajeworld.co.nz. Please contact your closest Aje Boutique for more information about our in store returns policy.
Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.
Aje reserves the right to cancel any order placed online if,
- The item is unavailable.
- We are unable to obtain authorisation for payment.
- We have identified an error with the product listing.
- You fail our customer validation checks.
- We believe you are generating orders for commercial gain and not personal use.
- A breach of our returns terms and conditions has occurred.
Full Priced Items
Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.
Due to hygiene reasons, we do not accept returns for jewellery or swimwear.
Temporary Promotion
Full price items included in a temporary promotion (eg. VOSN, AfterPay Day or Black Friday) are eligible to be returned for a store credit.
Final Sale Items
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase. Please note, sale markdowns cannot be retrospectively applied to previous orders.
If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.
Jewellery and Shoes
Due to hygiene reasons, we do not accept returns for jewellery.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
End of Season Sale
Terms and conditions apply. Shop up to 30% off selected styles from 2:00pm NZDT Monday 18/12/23, while stocks last and/or unless otherwise withdrawn or extended. Prices as marked. Product exclusions apply. Exludes Gift Vouchers. Offer valid through ajeworld.co.nz, and in Aje stores. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. Aje reserves the right to exclude items from sale and/or remove products during the Sale period. For products marked 'FINAL SALE' we do not offer exchanges, store credits or refunds unless the product is not of acceptable quality, is not fit for purpose or is different from its description. Please see ajeworld.co.nz for further information regarding our Returns policy. Sale Returns Policy applies, please see the ajeworld.co.nz for further information.
Afterpay Day
Terms and conditions apply. Shop 20% off selected styles and an extra 25% off sale styles, featured in The Afterpay Edit on ajeworld.co.nz from 12:01am AEDT Wednesday 13/03/24 until 11:59pm AEDT Sunday 17/03/24 while stocks last and/or unless otherwise withdrawn or extended. Discount applied at checkout. No code required. Exclusions apply, also excludes Gift Vouchers. Offer valid through ajeworld.co.nz and in Aje stores. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. Aje reserves the right to exclude items from sale and/or remove products during the Sale period. Sale Returns Policy applies, please see the ajeworld.com.au for full terms of sale.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
The item/s were purchased from the Aje e-Boutique.
The item/s are in their original conditions: Unworn, not altered and/or washed.
All tags are still attached.
Your Australian order will be returned to us within 14 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
Choosing a selection results in a full page refresh.
Press the space key then arrow keys to make a selection.
WELCOME TO THE AJE WORLD
Sign up to receive 10% off your first full price order and be the first to hear about the latest drops, offers and Aje, Aje Athletica and Ikkari Insider musings.