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Terms of Service

This policy applies to all purchases made online at ajeworld.co.nz. Please contact your closest Aje Boutique for more information about our in store returns policy.

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.

Full Priced Items

Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Due to hygiene reasons, we do not accept returns for jewellery.

Sale Items

Items that have been marked down or are purchased during a promotional sale using a coupon code (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue. We do not offer refunds or exchanges on any Sale items purchased online unless deemed faulty. Please note orders purchased on sale will not be packaged in an Aje box.

The Aje Sale

Terms and conditions apply. Shop 30% off a wide range of selected styles in The Aje Sale, valid from 07:00am AEST Friday 29/05/2020 until 11:59pm AEST Tuesday 30/06/2020, while stocks last and/or unless otherwise withdrawn or extended. Offer excludes Pre-Fall 20 Youthquake 2.0 apparel and accessories, selected Summer 20 Révérence styles, selected jewellery and Gift Vouchers. Offer available in stores and online in Australia and New Zealand only. Items flagged as 'FINAL SALE' are considered final and no exchange, refund or credit will be provided unless item is faulty. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. No price matching. Aje reserves the right to exclude items from sale and/or remove products during the sale period. Sale Returns Policy applies, please see the ajeworld.com.au for further information.

Further reductions apply to selected Bloomscape Resort 20 styles only, now up to 40% off RRP. Offer valid from 07.00am 4/06/2020 until 11:59pm Tuesday 30/06/2020. Offer cannot be applied to previously purchased items.

Winter Weekend Sale

Terms and conditions apply. Shop 30% off selected Pre-Fall 20 styles valid from 07:00am AEST Friday 10/07/20 until Sunday 12/07/20 11:59pm AEST while stocks last and/or unless otherwise withdrawn or extended. Discount applied at checkout. Offer excludes selected Pre-Fall 20 apparel, Accessories, Aje Adorn Jewellery and Gift Vouchers. Offer valid in Aje stores and Aje website in Australia and New Zealand only. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. No price matching. Aje reserves the right to exclude items from sale and/or remove products during the sale period. Sale Returns Policy applies.

Jewellery and Shoes

Due to hygiene reasons, we do not accept returns for jewellery.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Conditions of Return

Please ensure the below conditions are met, before submitting your return request:

  • The item/s were purchased from the Aje e-Boutique.
  • The item/s are in their original conditions: Unworn, not altered and/or washed.
  • All tags are still attached.
  • Your order will be returned to us within 21 days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

Read more about our return policy here.