We are currently experiencing extended processing times for online orders. Please allow 7+ business days for your order to be processed, plus transit time (3+ days).
Your order is our top priority and will be en route at the earliest possible opportunity. Please allow 1-3 business days for your order to be processed prior to being dispatched.
Please note, during sale, promotional, and peak periods orders may take longer than usual to be processed and dispatched. During these periods, please allow an additional 3-5 business days for your order to be processed.
Standard Delivery refesr to the shipping method with Australia Post after your order has been processed and dispatched. Standard estimated delivery timeframes commence once your order has been forwarded to the courier.
Online orders are not processed over the weekends or on NSW/AUS public holidays. If your purchase is time sensitive we also offer Click & Collect and in-store shopping in our Aje boutiques. You can check availability via Find In Store on each product page and you can find your local Aje boutique here.
NOTICE: Black Friday Delays
Due to high demand over the Black Friday promotional period, we are experiencing delays in fulfilling your online orders. We are doing everything we can to work through the backlog as fast as possible which includes 3 shifts a day running 24 hours a day, including weekends. We understand this is not good enough for some customers and want to offer you some visibility on what we are doing from our end.
I would like to cancel my order, I don't want to wait
If you would like a refund, please email email@example.com with subject line BFCM Refund and your order number and we will get onto this ASAP.
I want my order and can see you have the style in store, can I get it in store instead?
Yes, if you would prefer to head into your nearest store and collect your item there our retail team will assist you with a refund or an exchange.
I have contacted your Customer Service and haven’t heard back.
Due to the large number of orders taken over Black Friday and the subsequent delays our Customer Service team have been inundated with orders. They are working around the clock to respond to every single enquiry, however we understand this is taking far too long. If you have contacted our Customer Service and are waiting for a reply, we will be responding as soon as possible.
I want to know how long my order will be and how I can track my order status.
You will receive email notifications as and when your orders move through different stages of fulfillment. The first email notification you will receive is when your order has been processed which means our team have packed your order and have it ready for Australia Post to collect. From here you will receive a second email once Australia Post have collected the order. Once the parcel is with Australia Post you will be assigned an active tracking link where you can access the estimated delivery date. This link is available via the email and also via our online chat function on our website.