Returns Policy

This policy applies to all purchases made online at ajeworld.co.nz. Our in store policy is outlined below, alternatively you are welcome to reach out to our Newmarket Boutique for further assistance.

Please note, unfortunately we cannot accept returns from other department stores or online stores as we operate as separate entities.

Full priced items

Items that have been purchased at full price are eligible for a refund, exchange or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.

Due to hygiene reasons, we do not accept returns for jewellery.

Sale items

Items that have been marked down or are purchased during a promotional sale using a coupon code (for example Flash Sale or VOSN) are eligible for an e-Boutique credit. Note, we are unable to refund or credit the cost of shipping. e-Boutique credit is valid for twelve (12) months from date of issue.

Exchanges

We can offer a straight exchange if you want to swap your item for one of a different size. Please note that we are unable to place items on hold as exchanges are subject to availability. We offer a direct swap in our Newmarket Boutique pending stock availability.

Jewellery, Shoes and Accessories.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Due to hygiene reasons, we do not accept returns for jewellery.

Conditions of return

Please ensure the below conditions are met, before submitting your return request:

      • - The item/s were purchased from the Aje e-Boutique.
      • - The item/s are in their original conditions: Unworn, not altered and/or washed.
      • - All tags are still attached.
      • - Your order will be returned to us within twenty one (21) days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.

How to submit an Online return

Step 1:
Ensure the conditions of return listed above have been met.

Step 2:
Submit your return here.

Step 3:

Add your order number and email address, click ‘Create a Return’.

Step 4:

Fill in our returns form including the return type, quantity of items you are returning and return reason. If your item arrived faulty please attach relevant imagery to your email.

If you would like to return your item in store please add a note of which store you would like to return to. Click 'Submit'.

Our Aje Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.

Step 5:

If approved, either post your item back to us or return it in store. If you return has been denied please feel free to contact us at customerservice@a-j-e.com.au

Step 6:

Once your item is received, we will email you a confirmation of your refund, exchange or credit note. You will receive a receipt of the refund transaction via email.

If you purchased via credit card, please contact us at customerservice@a-j-e.com.au or call us on +61 480 022 160 with the credit card number and expiry date that was used for the original purchase as we do not store your credit card details. You will receive a receipt of the refund transaction via email.

Where to send your Online return

BY POST:

Aje e-Boutique
94 Oxford Street
Paddington NSW 2021
Australia

Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.

IN PERSON:

You can also return your e-Boutique return to your nearest Aje Boutique.

Please ensure when filling out your returns form online at ajeworld.co.nz/pages/submit-a-return that you add a note of which Aje Boutique you would like to return to. You will receive an email confirming if your return has been approved, please note any items returned to an Aje Boutique without approval will be denied.

In Store Returns

Please note that we do not offer refunds for change of mind purchases. We will gladly exchange or issue a store credit within seven (7) days upon presentation of a receipt. Garment/s must be unworn and in their original condition, with tags attached. Store credit is valid for 12 months from date of issue.

We do not offer exchanges or refunds on sale merchandise unless deemed faulty. We kindly ask you to consider this before committing to a purchase.

Due to hygiene reasons, we do not accept returns for jewellery.

In store Layby Policy

An initial deposit of 50% of the total lay-by sum must be paid upon the commencement of the lay-by. The remaining amount must be paid off in 21 days from the date of commencement. All payment instalments must be a minimum of $50. When a lay-by is made you agree to the price of the goods as at the date of the agreement. Any discounts or markdowns made to items after the lay-by has commenced do not apply.

No cancellations or changes can be made; in these instances a $50 Cancellation Fee will apply. Items purchased through lay-by are not granted a 7 day change of mind period, all other terms and conditions of our Standard Returns Policy Apply.

We may, at our discretion, terminate the lay-by policy if we believe that any of these Terms and Conditions have been breached and there is no other remedy, or if 7 days notice has been provided and the breach has still not been remedied. This includes failure to pay by the final lay-by date whereby notice will be given prior to and upon the final date.